Support
How to reach us for account deletions, bugs, and feature ideas.
Account & data deletion
The fastest way is in the app: Settings → Account → Delete account (you may be asked to sign in again first). This asks Google Play to cancel an active Pro subscription, deletes your account data from our database and your sign-in from Firebase Authentication, then wipes the receipts and images on your device. A record of your purchase tokens stays behind without your account so a late Google Play notification cannot attach that purchase to anyone else; scan summaries expire on their normal 13-month schedule and device records 13 months after the device was last active. Subscription cancellation can fail while deletion succeeds, so check your subscription in Google Play.
No longer have the app installed? Email support@slipsave.co.za with the subject "Delete my account data", sent from the address you signed up with. We confirm and process deletions within 30 days. See the account-deletion page for what happens to an active Pro subscription.
Bug reports & feature requests
Found something broken, or wish SlipSave did something it doesn't? Email support@slipsave.co.za.
For bugs, it helps a lot if you include your app version (Settings → About), your phone model, and the steps that trigger the problem.